This is the second DELL XPS 13 I have ownded. The first XPS (6th) was a spectacular. I bought this as a replacement as previous was stolen. Unfortunately the Newtork Adaptor (Killer 1535) continually fails with the troubleshooter reset the adaptor in an effort to fix the problem only for the network adaptor to re fail a few minutes later. Having checked on forums I see this to be a common problem with the DELL XPS. These issues have made working with the laptop impossible. Despite four attempts at contacting amazon to rectify the problem (bought directly from Amazon) they have failed to contact me and offer a solution. Incredibly disappointed both the DELL and the lack of support from Amazon.
It's a great laptop. Loads of power, especially given its size. Dell keeps updating the video drivers with a version that blue screens when you unplug from an external monitor (through USB-C HDMI or VGA adaptor) which is quite annoying, but I'm crossing my fingers that the next driver release will fix this.
I needed to replace a tired six-year-old laptop and balance personal use alongside professional. I pondered long and hard about whether a MacBook Pro merited the additional cost for what I needed but found it hard to justify. Six months ago, after reading excellent online reviews, I settled on this laptop and purchased the 13.3 inch version with the QHD touchscreen, which gives exceptional detail. Initially, the XPS 13 seems to deliver the performance of all the things you would expect of a laptop at this price. The layout and design (apart from the odd feature) is very good, but the track pad can be a little annoying as it seems a little over-sensitive. I've learnt the importance of only keeping one hand on it at any one time. I would praise the robust construction; it feels very solid ... all keys give an experience of working with a quality product. The graphics are good, but I have now also begun to experience the issues with wi-fi expressed elsewhere. Something which I hadn't noticed before purchase, is that laptops now rarely seem to have a CD or DVD drive - this is an additional purchase which for me was a disappointing and significant omission with a hard-copy library. The shift to downloaded software, music and films may now be the 'norm', but when a drive is quite important to you, this is extremely unhelpful - so be aware that buying this all-singing, all-dancing laptop may not include everything you're expecting. When I was finally loaded audio editing software onto the system, the line input settings needed changing because the incoming line quality was poor. Attempting to switch to HD input caused it to crash, so it seems to have stability issues - I'll come back to this in a moment. With no disc drive ... and personal website software to run, it has presented a series of time-consuming issues I could have done without. I must stress this may not apply to many people purchasing this, but I felt I ought to make you aware. It's hard to tell whether the issues I have with the unit are borne out a Windows 10 system which is at times illogical and irritating, but in terms of the basics, it delivers what you expect. As a music and broadcast professional who required a machine which would be useful for all the basic stuff, but which could also cope with more industrial workloads of audio and occasional video editing, the past six months have been a struggle. Much of the software I previously owned needed upgrading and substantially added to the cost. One upgrade left me with unexpected audio problems borne out of an incompatibility with the Dell product - or so says the software manufacturer. I still haven't resolved the audio quality issues; how can it be that a machine of such high spec is incapable of faithfully reproducing the audio signal imported to the machine? Given that I was intending this to transfer more than thirty years of analogue recordings to a digital archive, this is disappointing to put it mildly. Earlier, I mentioned above the absence of the DVD drive, but perhaps the most surprising omission is there is no Ethernet connection, so when you need to reset your wireless connection or get a more stable download, bluntly, you are stuck. Yesterday, I found myself going round in a circle because I was unable to update my in-car navigation system because the download demanded the stability of an Ethernet connection – Catch 22. The inbuilt troubleshooting systems didn’t appear to be able to resolve my issues, so I resorted to the back-up of the online Dell support system to help. However, Dell's backup seemed helpful until completing product registration and then immediately lowered the level of support offered – unless you are a paid business user. It's all a little less than satisfactory really.
IN SUMMARY: I would suggest thinking through your purchase very carefully, but that in hindsight, I wish I had bitten the bullet and bought Apple. They do have outstanding customer service to help you through difficulties. I bought this machine from Amazon aware of the potential limitations of customer service for these kind of issues, but found my experience at a couple of ‘real’ stores totally unsatisfactory. I had hoped the back of Dell (as a reputable name) would be enough to see me through any problems, but I must confess I am regretting that choice. Finally, I appreciate not everyone will have similar demands of their laptop, but I would suggest that for the money I paid for this machine there may be better value out there … and would urge you to spend more time evaluating this. I hope this posting saves others similar misfortune.
This is a brilliant ultrabook! I've always used powerful laptops, that now feel clunky to carry around in comparison to this. I purchases the Dell XPS 13 because I wanted a more portable and lightweight laptop and that is what I have now. Using my previous laptop which was not a cheap one (intel i5, nVidia 950m, 8GB, 256GB SSD, 1TB HDD) just feels cheap in comparison to the Dell XPS which feels well made and robust.
Dell engineers do not seem to have a clue how to solve it, first they replaced motherboard which made no difference; then they told us to install a different version of Windows 10 which again made no difference. Huge hassle and still hugely impaired machine.