Top critical review
Very Bad Customrer/Tech Support. Product WILL only work with certain model of routers.
11 December 2018
I bought this product because it looked great & it would work with Alexa. However when I went to connect it to my Wi-Fi that's where all the problems started; so followed ALL their guidelines, tried tethering through another phone as described on their website; initially phoned customer services; they were helpful to a degree, but just reiterated what was on their website under support. I have a standard router supplied by a well known ISP (noting special), but it works with all other devices in my home, Smart or otherwise. Tried speaking with Technical support, but they don't allow you to do that, you have to go through Customer Services, they take an age to respond, that's if they even bother. After various different configurations of the router, i.e. setting specific channels & Frequencies, even setting back to default the product wouldn't connect to WiFi, customer services advised me that Tech Support told them to try a neighbours router!. I tried absolutely everything that they suggested and more, and they were very quick to blame my own environment and Wi-Fi set up; this went of for over two weeks of back and forth, they are reluctant to speak on the phone and you wont get to speak with technical support directly, communication with these people takes an age and most of it done by email but you will wait 2 days for a response to your emails each time.
I have just sent them another email, quite an abrupt one but I am certain that I will have to wait another 2 or 3 days for a response. The company don't appear to care about customer services or anything along those lines. Once they have your money they will not really bother with you if you have a problem, unless it is a very basic one.
I would love for the product to work, hence why I still have it at the moment, instead of returning it. But I don't see why I should have to go and purchase a different router just to get their product to work!
So at the moment I have a very expensive manual kettle!
The product if it worked would be brilliant, and if it worked with ALL standard ISP provided routers but it doesn't, and in my experience what they say on their website about customer support and compatibility of their product is incorrect.
I would be very cautious about purchasing this product!