We were very impressed with the way this arrived and the way the bits and pieces were all neatly arranged and numbered to make assembly easy. We used it for a while and developed knee pain so put it down to unaccustomed exercise but then when we went back to it recently the same happened again. We had a fitness expert and physio staying with us and she took a look at it and said that the central column is too wide and the reason we had knee pain was that the pedals were too far apart and our legs were at the wrong angle causing the pain when pedalling. A complete waste of nearly £300 so have approached Amazon to ask their advice.
Getting a bike desk has been a life changing experience. I am soooo much healthier and losing mid-life weight. i use it throughout the day; also as a standing desk. The fact that its silent makes it easy to use on conference calls etc. I have also gotten into a rhythm typing and cycling. The only challenge was that the backrest on this particular one was a bit far back, so I had to buy a cushion. Also getting the desk in the right position was challenging, so that I didnt hit my knees and it was comfortable to type. But I definitely wish everyone I know could have a bike desk in their workplace.
I bought this bike in April 2018 and had it sat in a corner for a while because my motivation failed. About 3 months ago I started using it daily and it really is a good product. I bought it especially for the desk and backrest, so I can work and type on my laptop while biking away. It's very easy to assemble, very sturdy - I think I'm over the stated weight limit but the bike can handle that fine. The desk attachment is a little wobbly but it's a desk on an exercise bike, it's not going to be perfectly steady all the time anyway. All in all I really like this product and it's helping me with my weight loss goals because it's not bike OR other stuff, it lets me do both. Unfortunately yesterday (Friday) evening after work it broke. Specifically the backrest broke. I leaned back, a key piece of metal broke at the weld point, and I kinda sorta fell off backwards. One email to the manufacturer later (email@example.com) and today (Saturday) I get a reply telling me they're sending me out a replacement part on Monday, no hassle, no problems, no arguing. I think that's honestly the quickest and best customer service I've ever had from anyone anywhere ever. Good product, good company, no complaints whatsoever.
BEWARE — After only 2 months of use there is a loud banging noise with every revolution. I specifically bought this bike to work in a quiet environment, however the banging from the pedal system is unbearable. There have been a number of reports of this nature see: https://www.amazon.com/gp/aw/reviews/B01F8W8PK6/ref=cm_cr_othr_mb_vote_lft?ie=UTF8&filterByStar=one_star&voteInstanceId=R1EA8PAUZ0XQ9C&voteValue=1&pageSize=10&csrfT=grKh4klKPmiC6fuXouM1CyXRovAqoqkSQm8VAcYAAAAJAAAAAFs%2BHnFyYXcAAAAAFVfwLBerPie4v1Ep%2F%2F%2F%2F&
**Also you can’t order parts from the Exerpeutic website (listed in the warranty document) as it has been ‘parked’ by the domain service provider