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Showing 1-10 of 34 reviews(Critical, verified purchases). See all 227 reviews
on 19 September 2016
I purchased 2 of these. After just 4 return trips this year, these cases are now unusable. On one case a wheel mounting has been damaged in-flight, so the case falls over, and is difficult to pull, even on flat surfaces. Both cases arrive at destinations with large indentations after every flight. The second case, the zipper has partially come away from the body, so that it can no longer be secured properly. Cannot recommend this product.
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on 11 January 2017
Was amazing for the first 11 months of usage. It was sturdy, did the job all year round. Took it on flights and trains with no problems at all. Until 11 months down the line - a week ago, I locked my suitcase and was ready for the trip home. As soon as I arrived home to unlock the suitcase with the CORRECT CODE, there was an issue. It refused to open up, even though I entered the correct code. There was no other way to open the suitcase or to reset the code either. It has been a week since and my belongings are still stuck in the suitcase.
One person found this helpful
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on 25 November 2016
Beware product quality: Wheels very prone to breaking. Otherwise good design.

Bought this as there were a large number of 5-star reviews and they looked like they would be a decent set of luggage cases. After using them once, the wheel on the largest suitcase broke. The exterior shell has withstood the travel, so that seems solid. The interior is basic, but well designed and will work well for travel requirements. It's also quite lightweight, so that you can maximise what you take with you (or take back from) on holiday.

Have contacted seller to see if they can replace wheel/ suitcase and am waiting for response. Will update review as product.
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on 8 May 2017
I loved this bag, a lots of space inside, easy to pack even for 2 weeks of business trip, super easy to move around (incredible lightness even when fully packed). I bought it January 2017, it did 6 trips (2 long-haul and 4 to Europe). However, after the last trip from the US the airline handled it in a way that three of the roller wheels got pushed inside and one of the three damaged wheel broke off completely. It looks like the luggage could do with a stronger bottom, not just the same plastic as for the whole shell. Oh well, it's a shame, I thought it was a great value suitcase.
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on 30 June 2016
disappointed; just come back from holiday and they did not meet my expectations. I couldn't get everything in because the space inside the case is small and not very deep.
zips kept breaking and I have to go back over the track to fix it and it kept getting stuck.
Already the surface is scuffed and scratched.
I had to purchase another suitcase to fill the leftovers.
Overall I wouldn't recommend buying it as it is not worth what I paid.
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on 1 April 2016
The lock on the case stopped working after setting the code for the first time.
Seller also not responsive to contact and had to go through Resolution at Amazon to get Money back.
Bought a replacement from a different seller and seems to be working well so far.
Light and compact with a harsh sell. Wheels are easy to use too.
One person found this helpful
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on 4 May 2016
Poor product quality. Part of the handle broke after only using on a couple of occasions. The zip is often very difficult to close properly and sticks.
One person found this helpful
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on 25 October 2016
not the best out not really hard shell
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on 11 January 2016
Great light case but on my first flight it came through the baggage area with a few scratvhes and scuffs so the casing isn't as tough as it should be for a hard shell suitcase
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on 17 July 2016
Product looked ok. Ordered the black one, but the one that came was not like the picture, and is dark grey, with black textures only.
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