I have two of the swing jugs as the water tastes so good. I have put off buying this just because of the price.I finally decided to buy this machine as with four children we go through alot of water. My children do not drink anything else and always comment when it is not water from the Acala. This is so fab i cannot praise it enough. Well worth buying.
Great product. However to make your set up smoother do not follow instruction manual. It is easier to watch the link that's provided upon delivery.
It actually arrived 3 days earlier than the predicted earliest delivery day date.
The customer service team are extremely quick to respond and even called me (from Germany and Daniel spoke very good English) to assist with my set up struggle within half an hour after email conversations during this first 30 minutes.
Make sure you set up on a really level surface or it will leak at the bottom of the top tank.
The top tank is actually bpa free plastic but apparently it has to be as glass designs kept cracking under the pressure when they tried to design this. The reservoir is glass however.
The instruction manual may mention on point 6 that the threaded ring of the water cartridge hanger (I assumed this is the part it meant) has silicon rings but this is an old design and they're not included or required for the latest design.
Over all very happy with my filter and Acala's customer service team.
fantastic .... brilliant!!!!!!!! the water taste fantastic !!!!!!! pure , wonderful taste....... have been drinking so much more water now. Using for a cooking and even brushing my teeth ... the service was perfect .... Thank you
I really like this unit, easy to set up, though you do need to follow the instructions in the English guide, for optimum set up. Great customer support if needed. The water filters through the unit quickly, tastes super soft, it's divine and it holds an ideal quantity for my daily usage. As well is drinking it directly from the unit, I can now steam my veg, stew fruit, poach eggs and boil my kettle using this purified water, plus it is very classy on the eye! Keep it in a cool shaded corner for optimum water quality. First class, thank you!!