Top critical review
WORST manufacturer WORST supplier WASTE OF MONEY.
on 26 April 2018
This is the worst purchase ever made. Kept breaking on and on at least once a year. The second time majorly.
1. The computer broke a few months after the 1 year warrant (1 year and 4 months of life). The supplier(on Amazon) has been useless and the ASUS support team only operates by sending them the computer for diagnostics. a) I was writing my final dissertation at the uni and could not simply send the computer; b) they charge £45.00 only to send the computer to diagnostics; c) They do not have a repair point in London, you can only send them the computer. ASUS what a terrible service!!!
2. I fixed the computer paying a private technician (non ASUS) and spent quite an amount. It is now 2 years and 2 months I have the computer and yesterday I closed the screen (normally goes standby) and put in its case (ASUS) to open it again 40 minutes later. The computer was piping hot and not responding.Tried to recharge (out of battery?) after it cooled down but nothing. The technician says it overheated and the motherboard is gone.
DO NOT BUY THIS COMPUTER AND DO NOT BUY FROM THIS SUPPLIER.
As far as I can say never buy from ASUS, they are the worst in technical support and as far as I can say their machines are very bad. I now think this was a faulty machine but nor the supplier or ASUS itself did anything to make me change my mind on the service they provide.