Top critical review
Terrible from start to end
6 December 2018
Bought this on Black Friday sale at greatly reduced price. Started to build the base first followed by back panel. It was when I put the two side panel parts together that I realised they didn't fit. Together they were about 4cm too wide!. Assumed it was my error so checked all the dimensions of the constructed base and everything checked out fine. Double checked the panels were fitting together correctly and were pushed into the back corner. All good. As a final check I measured the two parts of the side panel. Both measured 69cm each. A quick check against the instructions manual and I found the problem. Each panel part should be 67cm. The panel parts were each 2cm too wide!
In disbelief at how this could happen I contacted Keter directly for support (as advised by Amazon). Whilst identifying the problem parts from there codes in the manual, it was then that I realised I had also been sent two panels with cutouts for windows. The product is only supposed to have one! Of course I had only received one window so utterly useless. Keter took the details and said they would get back to me. A few hours later I received an email saying they didn't have any replacement parts (really????) and wouldn't have any until "some time in the new year" (seriously????). Was advised to speak with the vendor (Amazon) to arrange a return.
Super annoyed by this point I had to deconstruct what I had built so far, put everything back in the huge package it came in (had to dry out the box as had been outside in the rain) and tape up ready for collection.
A complete waste of several hours of my time and nothing to show for it. To make matters worse, a couple of days after my return I saw that Amazon miraculously had new stock in! Keter had come recommended but I would never buy anything from them again after this shambles.