Top positive review
First date jitters
14 April 2017
Me and T'werk (as in, 'get T'werk') had an initial falling out. Following the instructions I charged T'werk for 12 hours. He did nothing the instructions said. He had a solid orange light... 'error message, see LCD' said the instructions, but the LCD didn't work.
Hmmm. I looked at the website and one of the main FAQ's was, 'if the LCD doesn't work, webchat us'. It was midnight so I thought, 'nope', not webchatting, it must be common enough to put this on your website. Instead I'm just going to discharge the battery (like a shutdown and reboot) and if it doesn't work, I'm sending T'werk back T'mill. (Factory)
T'werk's LCD instantly lit up saying 'battery low' (I had just discharged it) so was impressed and highly relieved at £350 spent. He recharged beautifully within a few hours and the LCD lit up when I pushed his buttons.
Since then, I've been in awe. I've owned 2 Roombas in the past and became a little bemused by their random path of cleaning. By 'bemused', read as 'infuriated'. Areas were left untouched as it bounced off something and left the room. Like a teenager who was asked if he'd cleaned his room yet.
T'werk sounds like a 747 when he starts up, seriously meaning business (and rather sexy!?), maps out any room he goes into and works until he's covered every part he can get to. Any crumb he comes across, he does a circular clean till every iota is gone. My carpets have the same parallel lines a garden does after a really good cut. T'werk is that thorough.
4 stars initally because I think the instructions are very basic (read as pretty rubbish). There's no info on error messaging, No info on cleaning the Neato although you get a weird little comb (to do what with?) and you don't get a spare filter (or I didn't).
This is undoubtedly the BEST robot vacuum I've come across, but whoever writes the instruction manual needs a new job. One which doesn't involve writing instructions. Or manuals.