Top critical review
Five star bike but two star customer service.
31 July 2019
I would have liked to give this five stars as it's a very good piece of equipment. However, after three weeks of use the equipment broke down due to a small clip not being fitted correctly during factory assembly (I'm told this is a highly unusual event). This in itself wouldn't have knocked two stars off, but the customer service provided by Sweatband was poor due to the fact that Sweatband subcontract warranty servicing to a separate company who don't make much effort to communicate. Overall I'd say this is a very good exercise bike and I wouldn't want to put anyone off buying it but buyers should be aware that if they have a problem they shouldn't expect five star customers service.