Top critical review
23 people found this helpful
Great function, terrible build quality.
on 9 July 2017
So, I'll try and keep this fair and outline the good but I'll stress right now that my experience with this Fitbit has been really poor.
So in terms of function, notifying me of texts, monitoring heart rate and steps, yea, it's fantastic. Links up to my phone nicely and I use the silent alarm to get me up. When I got it (although bulky) I was thrilled.
So why one star? The build quality.
I bought this originally and cleaned as advised by Fitbit and most nights I take it off to be honest. Anyway, with my first one, little air bubbles appeared under the strap and gradually got bigger and bigger. So I held off submitting a review and complained, got a new FitBit surge and all was well in the world. 3-4 months down the line, it happened again and again I complained but I was doing everything as instructed, regular cleaning and taking it off for periods so I got a 2nd replacement.
Now, I'm at the point beyond complaining to FitBIt, quite frankly can't be bothered going through the rigmarole again, from my point of view it has happened (bubbling and peeling away of strap) again so I just thought it best to leave a review with pictures so that maybe other folk think twice before purchasing the surge.
I can't fault the customer service and I can't fault the functionality of the fit bit but when you pay around £150 for a product you could get a clone of for about £40, you expect good quality...this is really poor.
Final thoughts, buy an Alta? Or the new one that you can change the straps on and you'll get more longevity. I'm now looking at Samsung Gear S3 - again the interchangeable strap would solve this problem.