Top critical review
31 October 2017
I purchased a size 5 in Navy (39 marked on sole) and these were a perfect fit. A week later my wife decided to purchase a second pair for my Christmas in Tan, size 5.
As soon as I opened the box it was clear that despite being marked 39 on the sole the boots looked larger in size. Once I tried them on it confirmed my initial thought. They were clearly one size larger that what had been received in Navy.
The boots were returned along with an explanation and posted using the suggested tracking system (£11).
My wife has since received word to say that as there was nothing wrong with the second pair, she is not entitled to a refund on the postage. We are very disappointed with this stance and feel that we have not only been let down, but can't trust any future orders from this company.