The balance between researching an academic thesis and writing a 'Dummies' Guide' is a difficult one to strike. However, this book on KM strategy gets it just right in my view. I am impressed by how accessible this book is, with valuable insights gained from many years of work at the KM coalface. KM sometimes gets a bad name, not entirely fairly. I particularly like the way this book explains why some KM interventions fail to generate their expected value and sets out how these shortcomings can be addressed. The over-riding message I take away from this is that this isn't a game, and deserves time, effort and, crucially, judgement on where and how KM can help a business in its wider, commercial strategy. I recommend this for KM practitioners and business managers alike.
Highly recommended. Clear and well-written, it is a great pick-up for anyone tasked with designing a Knowledge Management strategy (who may not have worked with KM previously, or those that have). The book provides a common-sense straight forward guide to KM, avoiding excessive academic theory and focusing on the practical.