Top critical review
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This is an excellent rucksack, sturdy
on 12 June 2018
This is an excellent rucksack, sturdy, spacious, several pockets-within-compartments, tough zips and made of a good sturdy canvas. Excellent value for money and two years after buying mine I'm still using it.
BUT: within a few weeks one of the straps was starting to pull away from the body of the bag and just got worse. Then the other joined (or rather, UNjoined) in sympathy.
Precisely BECAUSE in all other respects this is a very good backpack, I emailed the seller (manufacturer) suggesting I get it repaired by a local cobbler and just send them the bill - save a load of hassle for both parties. Nope - I had to return it for a replacement or refund.
In some astonishment I then emailed the sort of CEO of the firm, asking him if turning down a very reasonable offer to save his firm time, effort and money was HIS idea of doing good business? His response was "Have a full refund. AND keep the bag." So much for UK trade. There's doing Good Business and then there's Just Get Out Of My Hair...
So, I'm still using the bag, but as the pix show it's in a reet parlous state. No cobbler, no saddler, nobody I've contacted so far is willing to repair this bag. I use it because in all other respects it's brilliant. But one day, sooner rather than later, one of those straps is just going to give up on me....