Top critical review
7 people found this helpful
Rubbish product, Brilliant Amazon service
on 1 May 2015
Purchased for my lad for a christmas present, he wanted one that the keyboard clipped on rather than sat loose, this seemed the best priced so opted for it.
The tablet is great, when working, good screen, keyboard connects brilliant, but the product isn't fit for purpose.
First lasted around 5-6 weeks, wouldn't power up, spoke to Amazon who agreed to replace, this was end of January 2015, end of April 2015 and the replacement has failed, won't charge, phoned Amazon who for the first time passed the buck, I've got to contact Asus, I now have to send it back for a repair, which I don't want as these tablets obviously have a problem which isn't going to go away, a new battery will last what two months then off I go again, phone Amazon, contact Asus, then its out of warranty £240 down the drain, plus the cost of a replacement.
Sorry Asus and Amazon the product is rubbish and so is the service, I have a few Asus products all from Amazon, I doubt I will be buying a tablet or PC item from Amazon again, I can get crap service from the high Street thanks
Will keep posted as to outcome, I'm happy to contact the guardian consumer champion to resolve, will keep posting.
Within 10 minutes of my email complaint Amazon rang me and agreed to refund the product, then to return to them, that's why I've shopped with Amazon all these years, service that is better than anywhere I have ever come across.
After Amazon had email and sorted, next day I had an email from Asus, offering repair, but message was auto reply with link, follow link you then have to fill in and send back to Asus, nothing personal from Asus, terrible service in this day and age.