Top critical review
Does not make flat whites despite claims.
9 October 2018
My wife and I bought this, specifically, as the model had been updated to include a one touch 'FLAT WHITE' button. However, despite following the instructions, we were very disappointed at the flat white it produced which was tepid and nothing like the consistency of a flat white. In short, the 'flat white' button is a marketing gimmick which, although adding the button for popular demand, they have not re-engineered the guts of the machine to produce this drink. Delonghi customer support were emailed our feedback 5 days ago, and so far nil response. The machine is being returned to Amazon for a refund. The lady at Amazon 'Annanya' was very helpful and I hope this review helps future purchasers.