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A bit of a disappointment for the price
on 18 October 2017
Just to briefly provide some context to anyone reading this review…
I am an IT Engineer with 20+ years’ experience, so I had clear expectations on how my R7000 Nighthawk should perform based upon the published specifications. I have also used Netgear products without any reliability issues for my home networking needs for many years. As such I am absolutely 100% confident that this review is reflective of the R7000 Nighthawk as an end-user product as opposed to being related to a configuration issue – which believe me I did check very thoroughly.
I brought this Wi-Fi router in early August to replace my +4 years old modem / router (also Netgear) as an upgrade. However, after just over two months this router has left me extremely disappointed. I have now returned to Amazon (excellent service as always guys) explaining to them that I do not feel that this router is fit for purpose or as advertised. The reason for the return was essentially because I started experiencing both performance and reliability issues shortly after installation.
Specifically, when making voice over IP calls (VOIP) I received complaints that my voice kept on dropping out, likewise when watching Netflix or during online gaming I began to experience frequent drop-outs. Signal strength remained fine throughout but data packets appeared to be either delayed or lost. Searching a number of user support forums revealed that these are known issues that should be resolved by firmware patch, but having received a recent patch performance actually worsened.
Many posts on the forums indicate that this is linked to the Quality of Service (QOS) feature, which is supposed to essentially prioritise your data traffic so things remain smooth. Advice on Netgears own forums is switch this off. Netgear that is not acceptable! You should not have to turn off a product feature which is supposed to enhance the users experience and also helps justify the high price tag to get the R7000 to work. Indeed when you do along with other features the performance increase was negligible – hence not as advertised.
Swapping back to my old router resolved the issue ruling out any line problems connecting via a Netgear DM200 (VSDL / ADSL) modem (purchased at same time). I would encourage anyone considering the R7000 Nighthawk to read the problem reviews outside of Amazon before making a purchase. I’ve now settled for an ASUS product, which incidentally performs better with a lower technical specification. Sad to say I won’t be a returning customer for Netgear anymore as I believe they’ve slipped on quality and brands like ASUS seem to offer better reliability consistently and at a lower price tag.