Top critical review
18 people found this helpful
Doesn't work properly, poor customer support
on 17 January 2015
I used the 2010 version with no problem.
Then I tried to load the 2012 update. Despite many calls and emails to customer support, it would not work. I finally gave up.
I purchased a new laptop at Christmas, and decided to start from scratch. I purchased the platinum version 2014. This has installed OK, but will not register which among other things means that I cannot run searches from within the software.
I've spent 40 minutes on the telephone to "customer" support", who have told me that this is a "known issue", but apparently there is no "known solution" to the "known issue" because they have given me two inappropriate "solutions". Customer support seem to be call centre workers operating from a script with no actual expertise in the software
I have since emailed with screen grabs of the error message, and of the problem it seems to cause. I also sent details of my laptop operating system, system resources etc. That was three days ago, and to date I have not had the courtesy of a reply.