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Missing record and another duplicated - no replacement available
on 24 November 2013
My box set is missing one record featuring Marvin Gaye & The Spinners, but contains TWO copies of the record featuring David Ruffin & Barbara McNair. This seems to be an issue from the manufacturer and could be common across all 2000 box sets.
I contacted Universal by email, who replied and said contact the retailer! Amazon got in touch with the retailer who doesn't have any in stock - so getting a replacement Marvin Gaye record looks like it will be impossible unless Universal wake up to the fact they have made a mistake!
Perhaps Richard Searling can help if anyone has a contact?
Amazon got back to me today and are offering a cash credit as compensation, as I don't want to send the set back for a refund because the other six records play OK (even though I do have to use blu tack to stop the McNair record slipping as the centre hole is too big!).
Universal - very poor show for something you say you're "proud to release".