I had a few problems with a faulty item and delay on the delivery. However I was partially refunded and a new scarf was sent. Customer service was very good in dealing with the issue. However, the description was mentioning Salvatore Ferragamo and I was expecting a branded scarf. I was wrong, the scarf has got nothing to do with Salvatore Ferragamo. I can see now that the name of the stylist has been removed from the description, but it was there when I bought the item... the scarf is still good quality and I love the pattern.