Top positive review
32 people found this helpful
Beware of counterfeit product sold by Amazon
on 5 January 2015
When I purchased this product and assembled it, I realised that the build wasn't up to scratch. What annoyed me the most was the fact that the 2 components were not flushed together. I was just about to order a replacement, but realised that a lot of customers here are having the same problem. Hence I emailed Twelve South and it turns out that the product is counterfeit! I have reproduced the email reply I got below. To those of you that suffer similar problems, buy it elsewhere instead!
Thank you for your interest in HiRise!
I'm afraid that I have bad news for you. The HiRise you purchased is a counterfeit, not an authentic Twelve South HiRise for iPhone 5/ iPad mini. When we first started hearing about this defect from Amazon customers worldwide, we were very concerned and perplexed because the defect didn't seem possible based on the way our factory manufactures them. Additionally, we have not received a single report of this product from anyone other than Amazon customers. Upon getting several of these back at our office for close examination, we discovered that they were all counterfeits - very convincing ones, but counterfeits never the less. :-(
My best suggestion would be to return this to Amazon and request a refund, then purchase an authentic HiRise from Apple (worldwide), Twelve South, or one of our authorized resellers (click here). At this time, we recommend you not purchase a HiRises on Amazon because we cannot vouch for their authenticity, especially if they're being sold below the $34.99 MSRP.
I'm so sorry the news isn't better. If you have any further questions, please don't hesitate to let me know.
Twelve South Customer Support
I have bought the original one from the apple store and I must say, the differences are subtle, but it does make all the difference. I'd highly recommend the original product.