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Customer reviews

3.8 out of 5 stars
402
3.8 out of 5 stars
Package Quantity: 1|Size: H30, W30, D22cm|Change
Price:£33.94+ Free shipping with Amazon Prime


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on 4 January 2017
Reading mixed reviews? some folks love Lucy the Dog, whilst others take her straight back to the store?
I've been both in the past 48hrs so let me save you some time here as the instructions are not very clear. Day one was filled with tears as Lucy just wouldn't work straight out the box. So today I have become a master of this wretched pup....

1) Before you start - change the batteries, the provided ones are hopeless, intended just for in-store demo. 4x New AA batteries seemed to instantly help. Then make sure the three-way switch under her tummy is set to ON [DEMO/OFF/ON]

2) The button inside her left ear is for "in store demo mode" and "voice setting mode" only.
the other two buttons, on her back and her nose are fine to play with and perform tricks etc - but not the left ear. This confusion comes from letting kids test her out in-store and when given as a gift. The left ear button can be pressed through the cut-out in the packaging - so naturally when they get Lucy the dog home, everyone assume this is an activity/trick button because that's what you did earlier. But don't! Press it and you will end up in voice setting mode again and again.
The instructions state "She has two buttons for activating some of her actions" but surely you would have expected kids to press the third button in her ear all the time too? Bad design.

3) Setting up - again not very clear in the instructions so here goes:
> press the left ear button (mentioned above) and she will bark once
> say her name, i.e "Lucy" or whatever you'd prefer.
if she has heard you, she will bark twice.
> say her chosen name again
if she has heard you, she will again bark twice.
> say her chosen name for a third time
if she has heard you, she will bark once and you are done.

The instructions suggest using a slightly different speaking tone for each of the three programmings so that she has more chance of recognising your voice.

4) Playtime. You have to say the activation word "Lucy" (or whatever you changed it to) and wait for her to bark once to confirm she has heard you - before issuing a command such as "Sit" or "Lay Down". A bit like having to say "OK Google" before asking an android phone for directions.
If she has fallen asleep, pat her nose to wake up before calling her name.

5) Lucy can't hear you whilst she is moving or making a noise, so be patient.

In fact be very, very patient is my advice. My daughter has been playing with her all day and i'd say the success rate with voice commands is 40%
However, from yesterdays tears and cries of "i dont want this doggie now" through to today's 40% success, Lucy the dog has redeemed herself and is now loved again. A happy ending.
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on 13 September 2017
My six year old granddaughter loves it. responds well to the commands and is well made. good buy...
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on 3 September 2017
I bought this dog as a gift for my grand daughter. Very disappointing as dog does not do as ordered. Not what expected and devastating for children when toys do not work as expected. A complete waste of money.
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on 2 April 2017
Genuinely impressed with this toy. She obeys most of the commands and my six year old daughter really enjoys playing with it.
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on 13 September 2017
Frustrating trying to get the dog to understand voice commands
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on 15 May 2015
Granddaughter love's it
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on 16 October 2015
Thanks
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on 25 August 2016
We werte sad to learn our dog was German so didn't speak our English commands, all packaging and instructions in German and no way of changing it!
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on 29 July 2017
A present that was really enjoyed.
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on 17 November 2015
Lovely looking dog but haven't tried it out yet it's a Xmas present
.....
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