I was disappointed and frustrated to make this watch work as I got it in a reasonable price from a reductions. Even its a bit big from my petite wrist, I just loved the design. Unfortunately, the face feature with crystals doesn't work. The hands doesn't move at all, only if you unscrew and manually move it. I got in touch with customer service, it felt so good when they told me that they will send a replacement. I looked forward to get a new one, unluckily, on that spot the new one didn't work too. And again, I contacted amazon and now they are giving me a refund and will send both watches back.