Top critical review
22 people found this helpful
Poor USB interface and zero support
on 9 August 2014
If you want this as a stand alone weather station then I guess it is OK.
However.....I bought this to link to a computer so that I could download the data and post information to a website. After two days the USB locked! Let me explain, the computer can't access the data on the weather station and reports errors. An internet search produced plenty of hits reporting this as a major issue with this weather station and telling me how to re-set the USB connection. This involves removing the batteries and the USB cable so that the station powers down completely. Since then I have had 2 more USB lock-ups. Most of the internet sites reporting the lock-up issue identify the firmware as the cause. I do not have the knowledge to comment.
On all three occasions some of the data that has been stored during the lock-up has been false. A UV index of 5 is not possible at midnight even here in Greece!
The data it collects seems to be OK apart from the algorithm for solar radiation which is simply wrong. The computer software corrects this on the Cumulus screen and database, but the radiation displayed on the station is incorrect (display says 95 wm2 software says 538 wm2).
I have also had problems with the time signal setting the station to the wrong time resulting in me needing to reset the time on at least 5 mornings so far.
The manual says that many issues are due to "incorrect setup" and invite you to visit their website to contact their support team who are "happy to help".
Well I have now visited their website to fill out contact forms 5 times in 5 weeks (they have no email address). So far I have had not a single word from their "happy to help" support team. Product problems I sort of understand and almost expect. Zero support however is totally unacceptable.
So the choice is yours. Stand alone, apart from the solar radiation and clock issues, it looks fine. The big BUT comes when you want to take advantage of the "USB Upload". It does not work properly and there is no support at all.