Top critical review
4 people found this helpful
Don't be seduced by the hot pink. Samsung laptops are not what they used to be!
on 24 April 2014
I have always been a big fan of Samsung devices and have owned several phones and laptops in the past. I read one customer's bad review on this website, among many positive reviews, and thought it must have just been a one-off negative experience. But unfortunately he was absolutely right, and I will never buy another Samsung laptop again. I received my laptop and was initially delighted, especially by the beautiful colour. I spent a lot of time personalising it and was psyched to take it with me on a business trip to NYC the following day. However, the next day, the screen had a big black line down the right side of it. I had not dropped it nor done anything out of the ordinary to the laptop and there was no chance anyone else did either. I called Samsung support immediately and was told to send a photo, which I did, and was informed I would be contacted in 2 days, which I wasn't. In fact it was over 2 weeks before I could get a response. Then, when I did eventually receive word from Samsung, I was told it was a crack in the screen, although there was no visible crack on it, and that it was not covered by my warranty. I was appalled and disgusted that one day after my laptop arrived, something like this would happen and the company would not cover it. The rep blamed the warranty but of course, had it been a high quality product, as it should be, this would have never have happened. The cost to repair the screen is roughly half the cost of the laptop. Don't buy it. I'm going for Lenovo next time.