on 7 December 2009
I picked up a cross-reference to Mark Goulston's book and as Listening is a shortcoming of mine, bought a copy. It wasn't quite what I expected but it has certainly proved to be a book that I should have read at least 20 years ago, (and once a year since).
Not everyone is an intuitive communicator/connector, despite the fact that we seem to be communicating (but not connecting) all day long. And this book is a complete eye-opener on how we connect, or don't, and how we can connect even in the most awkward of circumstances.
It can also be a bit of a personal revelation when you find out where you have been going wrong, and why. So read with care, and then re-read - regularly until you have embraced how to listen, relate and break down the barriers we all create.
I cannot rate this book too highly for its insights and examples. You will see yourself, spouse, friends (and maybe "enemies") as well as your boss and your employees outlined in this book, and how to relate to them so that they relate better to you (my words not Mark's). If that isn't a good enough reason to buy it, what is?
So grab a copy before it goes out of print.
on 11 May 2016
This book has changed my life. Reading this along with "Just Listen" another one of his great books, ( they are great read one after the other) enabled me to see my ongoing business strategy very clearly.
I had worked in Telecommunications for over 20 years as an operations and project manager. I was very successful, and sometimes wondered why, when others often told me I was too soft, or cared about people to much. I questioned if my old methods would work as well in my new career as a business coach and consultant.
Knowing he is a very experienced Clinical Psychiatrist who has also coached CEO's and leaders in some of the biggest companies in the world gave me great confidence. In addition, hearing his words, I instantly knew the truth behind them, by reflecting my own experiences.
Ultimately I saw his lessons were straightforward and logical, once he explained them using real stories and antidotes.
If you want to know how to be a great leader, run a business or just get along with people, I strongly recommend "Real Influence" and "Just Listen"
Lifestyle Change Coach
on 9 February 2013
This is one of the best books I've ever read. It explains so much about human behavior and the way of getting through to absolutely anyone, in a simple way. Easy to understand; however, with some prerequisite. In my opinion, this book requires prior experience and prior reading of similar books. In other words, it comes to settle any queries left in ones pursuit of the communication secret.
on 3 August 2015
A fabulous book written with care and great wisdom. Mark Goulston helps us to understand more about the we are and how we communicate through the power of listening and in many cases not listening. The psychological underpinning makes this book stand out together with the added neuroscience which helps set the scene and learn more about how we have evolved in our communication. Mark offers some practical and relevant approaches in helping you get through to anyone. In reading this book, you will identify yourself and others in some of the case studies he shares. It is a must read for anyone who wants to deepen their relationships both in business and in life. This book will be in my top 10 favourite books I have ever read - thank you Mark.