Top critical review
One person found this helpful
(Baking in the jar is not possible with Ball Mason or Fowlers Vacola) The most versatile and beautiful preserving jar available
on 23 May 2016
I bought these direct from the company and were using them in the freezer as on the weck website it says "These jars are suitable for water bath, and pressure canning. With the added bonus of being able to freeze and bake!"
after defrosting some spaghetti sauce in the fridge I was removing the contents with a wooden spoon when I noticed a small hole and a sliver of glass. I contacted the company to ask for a replacement or refund and mentioned it could of been very dangerous had I or one of my kids swallowed it. It was absolutely not the result of heavy handedness or miss use.
This is our correspondence which I find extremely rude and lacking in any hint of professionalism .
first email was from me explaining about the broken glass, this was their reply
Under normal circumstance this doesn't happen.
But many things can cause this.
Have you used the plastic lid instead of the glass lid?
Freezing with the glass lid on it, will cause this.
YOU CAN ONLY FREEZ WHEN USING THE PLASTIC LID.
Please read the attached pdf about freezing with weckjars.
I hope this helps.
This is what I bought and it says nothing about having to use plastic lids when freezing. In fact and I quote "
WHAT'S IN THE BOX: 6 JARS & 6 GLASS LIDS
Weck reusable Glass Jars are of the highest quality and contain NO BPA! (Bisphenol A).
These jars are suitable for water bath, and pressure canning. With the added bonus of being able to freeze and bake! (Baking in the jar is not possible with Ball Mason or Fowlers Vacola)
The most versatile and beautiful preserving jar available today.
Weck canning jars are made with thick glass to withstand boiling, sterilizing and processing over and over again. Glass lids preclude issues with rusting, and the tab on the replaceable rubber ring, when facing downwards, indicates clearly that the seal on the jar is intact.
This was not my fault and these were under normal circumstances and it still happened.
If this is the case that only plastic lids should be used when freezing then you need a major overhaul of your website as it is extremely misleading and inaccurate.
I would like you to take responsibility for this and either refund or replace this item. As so far I'm feeling very disappointed with your customer service.
We understand that you are disappointed, but you must also understand that we can not take responsibility for how customers are using the glass jars.
Weck jars are made for canning, but there is an advantage that you can also use them for freezing.
Anything you freeze will expand, which make it neccesary to give that possibility.
When you close the jars the way you did, then there is no space for expansion, which will result in breaking glass.
The same thing will happen when using them for baking. You can only use them for baking WITHOUT the lid.
It is impossible for us to explain every option you can use the jars for. That would make a list of 100 of meters.
In the text it also doesnt say anything about using a gasket and clips, but you did use them while putting them in the freezer.
We still hope you understand.
PS. We think our customer service is very good, and is not related to whether or not we replace things because of wrong use of products.
You should have informed yourself more before using them the way you did.
So I've been accused of using them in the wrong way "When you close the jars the way you did, then there is no space for expansion, which will result in breaking glass" they have no idea how I used the jars , I am fully aware that there needs to be expansion.
I find this ridiculous instead of replacing the jar which would of cost 1.50 they instead insult my intelligence.
so I give one star for their arrogance and rudeness.
I do understand they can't replace all broken jars , I am reasonable and had I of received a more polite letter I would of been happy with an apology but now because of their rudness I am writing this review. 1 star for customer service because I can't give a 0, but 5 stars for the jars