Top positive review
29 people found this helpful
Fantastic customer service.
on 14 October 2013
My son ordered this mug for his teacher. I'm a misery guts and don't agree with buying each years' teacher a present so he used his own money. The first mug was smashed into many pieces when it arrived as it had no packaging whatsoever. I sent an email to the company and they responded very quickly and sent out a replacement and an apology for the mistake of lack of packaging.
One other thing, they actually taped a coin to the box and asked me to give it to my son for some sweets by way of an apology. I thought that was a wonderfully thoughtful gesture.
I highly recommend this product for value for money and also for the fantastic customer service follow up.