Top positive review
69 people found this helpful
My personal experience of ikettle.
on 13 September 2015
Having read many negative reviews of this product I thought I'd pass on my experience for people to make of it what they will.
Firstly I bought the ikettle not as some sort of toy or something to impress my friends with. I bought this kettle because I'm a disabled man with severe mobility problems. Every step for me is a painful one. I first saw this product advertised as coming soon on Flipboard magazine almost two years ago I believe. As soon as I could I bought the ikettle from the only seller at that time Firebox. At first I had a hell of a job getting it to connect to my wifi but once connected it worked as advertised. This lasted for about a week when I found it was dropping connection to my wifi. I contacted the seller which wasn't too difficult a process, certainly not in the same league as phoning the electricity company etc. The person on the other end of the phone was very polite and helpful telling me to get the base of my faulty ikettle sent back and by return of post I would receive a working one. A couple of days later the new base to my ikettle arrived, connected to my wifi with little problem and I was back in business.
For the following 16 months or so the ikettle gave me fairly trouble free service. It was a joy to fill it up at night on my way to bed safe in the knowledge that when I woke the following day I could reach for my phone turn my ikettle on and have it cheerfully simmering away as I hobbled into my kitchen to make my coffee.
A warning to would be purchasers! Do not overfill your ikettle or allow the base to become soaked in water. This after 16 or so months is what happened to mine and it completely gave up the ghost. All it would do when I tried to use it was make strange electronic noises.
Again I contacted the customer service department explaining what had happened.
At first they sent me an email saying I had to contact Firebox. Basically they gave me the bums rush lol. However, full marks to them in that after I explained my situation to them in a non abusive email they changed their minds and as a gesture of good will they said they would send me a new replacement base.
In my experience there are very few companies these days who would show such compassion and generosity to their customers.
As a product, the ikettle is a very good product. No its not the most well built kettle I've ever used but it's far from being the worst. If you treat it decently, don't smash it around the place or allow it to get consistently drenched in water then, in my experience, it'll serve you very well.
When this one eventually packs up, would I buy another ikettle? = Yes I would. Would I recommend this product to a friend? =Yes I would... I hope this relaying of my own personal experience is of some help to those thinking about buying an ikettle.. Good luck. Peter L. P. S. I've knocked one star off for the difficulties I had with the product but given 4 stars primarily for the customer service that I've received which has been second to none. Bye.