Top critical review
9 people found this helpful
Great sound when it's working, cuts out repeatedly using Virgin broadband, disappointing customer service.
on 6 May 2014
This was a significant investment in a music system that I researched against Bose as much as I could before purchasing.
Unfortunately, the Minx Air 200 system cuts out repeatedly when used in conjunction with Virgin Superhub broadband. I switch the power on, it then takes 10-40 seconds for the radio to to come on, then after another 30-60 seconds the music stops again. This goes on for some time and is incredibly frustrating, particularly at the cost of this unit. When it does work the sound is awesome.
After the second unit had the same problem (Richer Sounds found the same problem with the first one and gave me a replacement) I emailed Cambridge Audio customer services after a few months who then told me that it doesn't work with Virgin Superhub. This is the first I have even heard about this in all the research and I therefore asked for a refund as the unit does not work as advertised. What was really disappointing is that the Cambridge Audio customer services then ignored my email request and a subsequent email asking for someone to call me to discuss the issue. I would have expected better from a British company.
Conclusion: Great sound when it's working, cuts out repeatedly using Virgin broadband, disappointing customer service.