Top critical review
5 people found this helpful
Wrong size, false advertising and Amazon refuse exchange after 2 weeks!
on 5 January 2016
So many things to say about this ring but overall I have to start with the huge blaring negative experience this ring has caused, sad considering it was an engagement ring.
My now fiance(yay!) lost a lot of weight since I measured her ring size the year before, she went down almost 4 ring sizes - well done her, but after I gave her the ring and it flopped on her finger, leaving me feeling very embarrassed. It was the only negative to an otherwise perfectly planned evening. My fault completely, but hey, this is Amazong right, a quick exchange for the right size, happy customer, happy Fiance - how wrong was I..
Not only does the ring incorrectly advertise the ability to size down 6 sizes but Amazon refused the exchange.
To explain, I have been to 4 jewelers, all of which have told me it is either impossible or extremely risky and they REFUSE the work as the diamonds will almost certainly fall out. One has told me they could resize it but 2 of the 9 diamonds would have to me removed of such a huge difference in the ring size, and they would charge me £450 for the privilege - a cost I wouldn't mind but the loss of diamonds would change the look - not good for her, which means not good for me!
So I called amazon, told them my story and asked them politely to replace it with the correct size, amazon refused because their system does not support an exchange to a different size. I checked the price, thinking this was the issue, same price so I asked again on this basis but they refused. I have now been waiting 3 weeks for someone to reply to me and tell me they have a solution that will enable me to simply exchange for the correct size - nothing.
Amazon have always treated me well with all other product, but I would strongly recommend you avoid jewelry from them unless you are 100% sure of the sizing you need - even then the customer support is poor and I likely wouldn't risk it on anything of value.
Now it is an amazing looking ring, which is why I'm so passionately writing this review, my now fiance was so delighted to see it in the box. Later she has expressed so many times to me how amazing the diamonds shine and the overall design looks like a ring fit for a princess. My only regret is the sizing and the inability to exchange for the correct size. I am still without an engagement ring and still many, many hundreds of pounds out of pocket.
One hugely deflated customer.