Top critical review
6 people found this helpful
on 17 January 2015
Having purchased two of these wheelchairs in the past six months, one for out door and one for indoor, I am very disappointed. My mother cannot walk unaided and therefore i use the wheelchairs to move her from one room to another and outside for a simple staright line walk along our lovely seafront which is flat tarmac-no bumps. The brake cable on both wheelchairs has sheared off in the handle. When taken apart it is possible to see that the cable is steel. How this shearing off happens I have no idea considering the light use of both chairs. I must also add that the brake cable has sheared on the left hand side on one of them and on the right hand side of the other. This is a major defect. On contacting Fenetic Wellbeing I was told i could return the chairs under the 'return to base' warranty or have the spare cables sent to me. Considering the cost of returning the chairs I decided to get the cables. Trying to replace them is a nightmare. I would certainly not advise anyone to purchase these wheelchairs as they are rather noisy when used outside, one of the front wheels became wobbly and after a time most importantly the brake cables are certainly not safe.
UPDATE: Both wheelchairs have been picked up free of charge by the company who have since repaired them. I am still waiting to hear WHY the cables snapped, which apparently I will be told in due course. On return, one of the wheelchairs is making a terrible clunking sound and on the other one the brake is rubbing permanently against the left wheel. At least they both have brakes...for now. I will be interested to see how long they last this time. The situation with my mother is still the same and the wheelchairs will be getting extremely light use. Watch this space.