Top critical review
29 people found this helpful
Creates More Problems than it Solves.
on 15 August 2015
As I have been using TP-Link power line adapters for two years without issue I believed the addition of one of their wireless extenders to cover a couple of dead spots in the house was the obvious choice. My current router is plugged into the main phone socket which is situated to one side of the house. The kitchen/family room is at the other extreme and whilst 95% of the time I can get a signal, occasionally it will drop out. The bedroom above the kitchen suffers more whilst any connection in the seating area of the garden, which is to the kitchen side of the house, is nigh impossible. It was these areas I needed to improve.
Firstly pairing the extender to the router takes, as described, under two minutes and is very simple or at least should be. I followed the quick pairing via the WPS button and as the instructions stated waited for the wireless strength lights to go solid. They did not. After several resets and attempts with the same result I moved to the second method using my laptop, which if all works correctly should only take a few minutes more than the WPS method. Lights continued to flash that shouldn't. After some frustrating time I decided to try the extender in it's intended place despite the lights flashing. As described, apart from the flashing lights, the unit took 30 seconds or so to re establish connection with the router when plugged back in. To my amazement it worked brilliantly giving wireless signal to the previously uncovered area. I also used the ethernet socket to connect up a smart TV which again worked very well. Later that day I contacted TP-Link customer help via their online chat to query the flashing lights that should not. Surprisingly I was told that as the unit functioned not to worry. Perhaps then the instructions should say the lights may flash or they may not!
Two days after initial installation I needed to print some papers via my wireless Hp printer. It would not work. Two very frustrating hours of trying to
get the printer back online were only resolved when I discovered that if the wireless extender was switched off the printer sprung to life, switch the extender on and the printer refused to work. I then discovered that my Kindle HD Fire suffered in the same way. Extender on, No Kindle Fire internet, extender off, Kindle Fire works.Very odd? More hours spent trawling the internet for a solution to this problem which appears to be quite common by the amount of questions about it online. None of the suggested solutions worked.
Again I contacted TP-Link via their online chat. Nothing they suggested resolved the problem.I was little bemused when the advisor suggested that I had no internet connection via my main router as I was actually chatting online to her via it! Another two hours and the final suggestion is that the brand NEW extender needs a software update. I was directed to the TP-Link download pages and advised if their was any issues to re contact them. Now I'm no computer expert but I do know how to operate one and can normally understand and resolve most issues but these download instructions were incomprehensible. So I had three options; 1) live with the fact that each time I needed to use my printer or Kindle I had to turn the extender off. 2) Join the Open University and obtain a degree in computer science so I could download the new software which judging by some of the advice given by TP-Link was not guaranteed to work. 3) Return the extender and accept there are a couple of Wi-Fi dead spots in the house.
Quess what? I choose option 3. Life is just too short.