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9 months of ownership, not an out of the box review!
on 20 February 2015
OK, here we go...
Out of the box, I was happy enough with my purchase. It had good reviews which, like you I read the most helpful and the most recent. I didn't use the supplies software,just the drivers off the disk, I just wanted a windows printer etc and standard drivers should do it since they are supplied by Dell to Microsoft. Connected via wifi to a Win8 laptop it worked fine.
I connected other family laptops and desktops to it in the same way, but they all had issues of not being able to print, intermittently. It seems that whoever gets there first after a printer reboot, gets to print.
As the black toner got low I ordered one of the popular sets of after market toner from a top ranking seller, and I will cut this next bit short - bloody awful experience. The chip that is supposed to be compatible is rejected by the printer giving various warnings like toner density low, or just not working at all. I tried three of the most prolific Amazon seller and they all failed to work... so p;ease don't think after market toner is going to be as available as you first thought. I did finally find Cartridge World on the high street did a cartridge that worked, but at £13 each. Still considerably better than genuine Dell, but not the easy, low cost option I expected, or is implied by Amazon.
Then the printer stopped printing properly with various error codes on the display. I expected Dell to blame the after market toner, which they did not and they arranged a return.
In all day for collection... in all day to receive the new one.
Except it wasn't new! it was refurbished and the side door would not stay shut. So my NEW printer is now a repaired, previously broken down machine.... This is normal Dell policy.
After setup it seemed to be OK with the usual issues of no one being able to print unless it was rebooted, all the computers had been re setup for the new machine.
And it's gone for months being OK ish. Then recently it has started printing envelopes upside down and other odd things. I regularly have to reinstall the printer on family machines to allow them to print, but it seems this wifi issue is known about and I have found a review that details it too.
The reseller on Amazon has been Ok to deal with but insists I go through Dell to raise warranty issues. (I know my contract is with them).
SO I am about to go through another day of waiting for collection, and another day for return.
I am pushing for a new printer and a renewed warranty....but we will see.
All in all, I am ........ underwhelmed.
Some people my say I should use Dell toner, but I don't agree and can't afford the ridiculous premiums they charge. I would rather pay more for a printer and be treated fairly, but that is not the business model any printer company uses.
And to those people I would say, do you have your car serviced at the main dealer, with all their recommended parts and oils or do you use after market? Do you still have problems with it, do you still get punctures?
I make the point that owning something does not tie you to the manufacturer. By law, it cannot. But the quality of the product and the after market experience is what defines the quality and longevity of the company... and Dell is not impressing me at all with this one.
Lastly, if you think other people might want to read this you have to make it "helpful" by clicking the button. Otherwise Amazon will just ignore it.