Top critical review
7 people found this helpful
or if you hate hiring (like me)
on 31 October 2015
This is my first review having shopped on Amazon for years. If this was a cheap machine I'd say "you get what you pay for", but this isn't! Although this machine works reasonably well......when working......this has been a rarity. I bought mine just over a year ago, and have just got back from delivering it to the council tip. Firstly, it is quite difficult to assemble, so don't expect it to work out of the box. Secondly, given the very 'physical' nature of the job this machine needs to do the plastic is far too flimsy. Soon after I bought it the upholstery handle broken (I was able to repair it by reinforcing it with metal 'mending strips'). Thirdly, I think it is just too complex, and there are so many things that can break.....the next problem was the belt repeatedly coming off the brushes......then water pump ceased up.....I was able to free it once, but this involved stripping the whole machine down (thereby invalidating the warranty, but to be honest I don't want another one anyway).....got it going again, but now it's ceased again. The final straw came when I left it overnight after the second water pump failure only to find it had leaked leaving a larger stain on the carpet than the one I was trying to remove! It had to go. My advice......hire a Rug Doctor Mighty Pro, or if you hate hiring (like me), buy a Rug Doctor.....contractors and hire shops use them for a reason - sturdy and simple. Yes, they cost twice as much, but I really think you need a proper 'industrial' machine for this job.