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Amazon renege on their two-year guarantee
on 9 May 2015
I purchased this excellent item, the Kärcher WV60 Window Vac-Window Cleaning device from Amazon on 21st March 2014.
The product did exactly what you would expect from a product from the [usually] reliable stable of Kärcher products. It performed well, if not brilliantly, and cleans windows inside and outside the house, car windows etc. There are occasional streaks left on the windows after cleaning, but overall if you compare it with the alternative of hand washing and drying, I considered my vacuum window cleaner as a good buy. The final clincher for me in buying it through Amazon, was the statement on the Amazon purchase invoice "Comes with a two-year guarantee".
Well, although the main button on the Kärcher packed in EXACTLY 53 weeks after the purchase date, rendering the Vacuum useless, I was content with the knowledge that it carried a full two-year warranty........
Well, try telling either Kärcher or Amazon that a two-year guarantee ISN'T 52 weeks, but 104 weeks.
I have been in touch with BOTH companies, and NEITHER of them is prepared to honour that PROMISE.......so where do I go from here?
I still have my Amazon purchase statement print-off in front of me, with those comforting words "Comes with a two-year guarantee" ......but this is hardly very comforting when the two companies themselves are failing to honour their warranty promise.