Top critical review
313 people found this helpful
Excellent phone but........
on 22 July 2013
It is with sadness I must announce the death of my 2 month old Samsung Galaxy SIII Mini. In its short lifetime, this has to be one of the best phones I have ever owned. The phone is quick, texting is a breeze (the predictive text being quite outstanding) and the camera is first class. So why one star?
Samsung Galaxy 3 can and often develop something called SDS. (Sudden death Syndrome) After 2 months I tried to unlock the phone and it was completely dead. After much research I removed the battery and sim card for two minutes and then rebooted the phone. Phew, back to life! However, it did it again two days later.
Now you would expect Samsung customer services to be understanding and helpful with a common fault with this model. After all there is supposed to be a firmware update to sort out this issue. Sadly, they seem to be in denial. "Have you tried changing the battery?" After some prompting they admited there was a problem but it was not that common. However, they stated that the major problem with S3's are they do not power up!!! (Same thing???)
They told me to send my phone to them for a few weeks and they would have a look at it. And what am I supposed to use for 3 weeks while they have my phone? And apparently if your phone shows any signs of damage, then they will not repair it under warranty.
So, sadly I sent the phone back to amazon (no quibbles) and bought a Sony Xperia SP. A litle more money, in some ways better, some ways not so good.....but hopefully we can forge a long and meaningful relationship!