Top positive review
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Dell S2440L. Is Dell for you ????
on 18 August 2013
I’ve had this monitor for just over a month before writing this review and I can say it does everything I need from a monitor very well. But there is a big concern about Dell’s warranty policy that you should be aware of before purchasing this item that I will get to at the end of this review if you read nothing else read that.
I wanted a monitor that would be suitable for a variety of tasks, gaming, surfing, photo and video work along with word processing. If you’re really into your photo and video editing or a heavy gamer you may want to look else where but for me it does everything I ask of it perfectly well.
Do a search for reviews and make your decision based on your needs.
I dislike the AG (anti glare) coating on monitors some are really heavy but this monitor has a glass panel that covers the screen and the bezel and it makes colours really pop and text is very clear. But be aware that this glass finish brings with it the problem of reflections from your surroundings and back lighting. The monitor also has very limited connection options, does not swivel into portrait mode or have a height adjustable stand it does tilt though.
I was fully aware of the monitors specifications good and bad before purchasing and so should you if you do your research first and make sure it’s the monitor for you.
Ok the big caveat to recommending this monitor is Dell’s warranty policy and the reason I would probably not buy any other Dell product again until they sort it out. This monitor is supposed to come with a Dell 3 years Limited Hardware Warranty in the UK but try registering the product and this is what happened to me.
I tried to register the product with Dell online but you need a service tag number and the monitor does not come with one as it was not bought direct from Dell. So phoned Dell’s support number and it was answered I think from India and that presented a problem in understanding between the two parties on the registration of the monitor.
In the end I was told that as the monitor left Dell’s facility several months previously I only had 2 years and 7 months warranty left on the product and was given a service number as proof of my registration.
The conversation beyond this point was pointless as the other person was just sticking to Dell’s policy. Basically Dell deems the warranty to start from the time it leaves their facility.
I had no luck entering the service number I had been given on Dell’s web site it would not recognise it. I have kept copies of my purchase records but have little faith in Dell if I do in fact ever have a problem.
Amazon were absolutely first class when I contacted them about this problem and even offered me the option to return the monitor but I like it that much that I have decided to keep it and I’ll cross any bridges if or when I have a problem.
I find it hard to recommend this monitor without reservation because of the Dell’s warranty policy and procedure and my lack of faith in it, I will give it 4 stars for the monitor alone but please be aware of Dell’s policy before purchasing.