Top positive review
Excellent service & quality goods
on 29 June 2016
I started off with a pretty dismal review of Mobile Express UK due to a fault on the power/lock button. It was compounded by the fact that Apple had recognised the problem but my refurbished phone's serial number did not permit me a repair.
I then contacted the very helpful Mark, who not only offered a partial refund (should I want to have the repair done privately) but then organised for the phones return for a replacement. And this is where they have excelled, as I took this opportunity to request an upgrade to the 32Gb version, something they didn't have to accommodate. Mark however, not only arranged for the upgraded replacement but, due to the original fault and inconvenience caused; made a 'consideration' on the price.
So, both the 'service' and 'after service' is excellent and although the original product was faulty, this appeared to be an endemic issue with phones built during a particular period. Both phones however, are in mint condition, unmarked and as new.
Thank you Mark and thank you Mobile Express UK.