Learn more Shop now Shop now Shop now Shop now Shop now Shop now Shop now Learn More Shop now Shop now Learn more Shop Fire Shop Kindle Amazon Music Unlimited for Family Learn more Fitbit

Customer reviews

4.0 out of 5 stars
1
4.0 out of 5 stars
5 star
0
4 star
1
3 star
0
2 star
0
1 star
0

There was a problem filtering reviews right now. Please try again later.

TOP 500 REVIEWERon 30 November 2010
Today's customers hold vast power, and they know it. They can choose from an endless array of products and services. The Internet keeps them informed about companies and their offerings and enables them to purchase items from virtually anywhere across the globe. How do firms survive in this challenging buyer-centric market? Business growth maven Robert H. Bloom offers some expert ideas. Through numerous valuable, informative case histories of successful and unsuccessful businesses, he shows how to win even the toughest customers. Though his book is easy to read, some of its points - for example, offer great service after the sale, be likable, think like the customer - are fairly pedestrian precepts any responsible company tries to meet. Still, Bloom offers useful sales guidance and interesting vignettes of companies that work hard to exceed customer expectations. getAbstract recommends his book to corporate leaders, as well as to marketing, sales, and operations and customer-service managers.
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse


Need customer service? Click here

Sponsored Links

  (What is this?)