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Wrong Case Sent - Still Out of Pocket
on 17 September 2013
I ordered a case for a HTC Desire X phone. The case sent fitted the phone, but had the 'wrong' cutouts; I found it was actually for a Nokia phone. Clearly the fault of the seller.
I returned it in line with Amazon's policy which requires I pay return postage upfront. I got the price of the case refunded, but I'm still out of pocket to the tune of the 1st class return postage (over 50% the cost of the phone).
Raising this with Amazon / Smartphonez has produced no response at all. I shan't be buying from Smartphonez again.