We have this machine at work, so decided that I should buy one for home use (even though my other half would initially object). My initial set up failed due to a little orange plug hiding in the tank outlet. Once removed it behaved very well gurgling and cleaning the system for first time use. The version I purchased had a European plug, luckily I already had the EU to GB adapter. As to the coffee I purchased some coffee bags that are designed for these machines. It delivers an exceptionally tasty cuppa and although not as easy as instant, The rewards are worth the extra activities. Even the remaining milk can be left in the tank and returned to the fridge for use next day having a container that is unlikely to fall over. The one in work today seems to have developed a water leak which seems to have been cured by removing all the air in the pipes. The seal was checked and wasn't split or worm on the three year old machine, but air in the system will cause the water to leak, ideally never leave the tank run dry. Prime the machine as in first time use if you do. Seals are available on-line if the wear out. Alternatively fill the tank without removing from the machine if this is convenient.
Have had one for a couple of years and very impressed with quality of coffee produced. Ability to use ground or pod coffee is excellent. Manual or auto is good feature and very good price for an excellent item.....so good have purchased a second one as given first one to our daughter!