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  • Customer reviews

on 10 October 2017
[Note that this is an edited review. My first review was a 1-star, because my first attempt attempt was disastrous. The seller was very prompt and kindly sent another one, free of charge. This one was more successful. I have left some key points and tips below]

Key points and tips:
1) The quality and thickness are good. Not as solid as my previous protector (a Zagg, that literally saved my screen by cracking rather than the screen cracking). However, it is about half the cost of a Zagg so is a reasonable quality/cost trade-off.
2) You really, really need to be careful applying this protector. Even if you have applied protectors before (I have, on phones and tablets), watch the video to see how best to apply this particular protector. If you get one speck of dust underneath, you are doomed. Removing it to "have another go" dooms you further as it seems to be a dust magnet (dust gets "sucked in" when you remove and re-fit). That's what happened to me - I had two tiny bubbles which being a perfectionist I had to "fix", and it just went from bad to worse, ending up as a complete dog's breakfast.
3) The suggestion that you apply the protector in a steamy bathroom seems excessive, but I recommend doing it in this case. It doesn't need to be like a jungle. I turned the tap off mid-application because it got way too steamy (my glasses steamed up), but there was enough steam to discourage dust. Also, wash your hands thoroughly and wipe the surface (I used the toilet seat!) clean with a proper surface cleaner to remove any possibility of dust or dirt contaminating the protector. AND have everything at the ready so you don't need to leave the bathroom mid-application to fetch anything (thus causing a draft to bring dust into the bathroom). You really do need to be this fussy!
4) If you are not applying the protector to a brand new phone, use a wet wipe (alcohol screen wipe) first. I don't know why this manufacturer doesn't provide one, but the dry wipe will not remove all of the existing grime on an older phone. Even if you previously had a protector on it, there will be grime at the edges and a dry wipe just wipes this onto the screen.
5) I don't know why the manufacturer doesn't provide a pair of "sticky labels" to help guide the protector into place, like other manufacturers do. I think it is essential to avoid getting grease onto the gel side (even if you hold the protector at the very edge, your skin will touch the gel side). Plus, fingers are too clumsy and you really need to get placement position 100% spot-on so that you do not have to lift and re-apply (see Point #2)
6) When you lift the tab for Step 2, HOLD THE PROTECTOR DOWN WITH YOUR FINGER! Otherwise it can lift the whole carefully-placed protector off the screen, as others have said. Then you are in a sticky situation (literally; see Point #2).
7) To press out any bubbles, use a credit card, but wrap the edge of the card in the dry-wipe, to avoid potentially scratching the protector.

Overall, high points for the seller (already given a good review), but only a middling score for the product because it really is too fussy to apply. If you apply it successfully, you will be happy with it. Mine has two very small bubbles at the very edge (one at the top and one below the on/off button),which I think is due to either poor design or the need for micrometre precision in applying. Not enough to be fussed about, in fact one is hidden under the phone case, but I could see bubbles at the edge gradually allowing "seepage" of air under the protector, causing a bigger bubble. Only time will tell.
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TOP 500 REVIEWERon 19 May 2014
A new phone, a new screen protector from Expert Shield.

I used expert shield for my S3 and stuck with it for my S4. The protector arrived but it was actually the S5 version, so I had to cut a few corners off to fit the protector. I emailed ExpertShield and they immediately sent me a replacement without and questions. These are superb as long as you apply them correctly (very easy in a bathroom). Once on, you won't notice they're there and it will stay in place until you decide it's time to come off, as they don't come off any other way!

Highly recommended, easy to apply, lifetime guarantee, quality product!
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on 12 March 2014
The protector is just briliant, if applied correctly according to the instruction you got yourself a life time product. The quality of the product is excelent, the support I received from the manufacturers - outstanding. I bought the product but I botched up applying it because I didn't follow the instruction properly, I thought I could apply it without the instructions, I was wrong. So after several trials and failures, I had no joy, so I threw it in the bin, blaming the product and the manufacturer. Suprise, surprise I was contacted, by Expert Shield few days later, to know how it went, at first I was embarrassed to reply, because realy it was my fault that it didn't work. But I plucked up the courage to reply, they appologised, and promised to send me another one, I said I have thrown the other one away, they said normally they would ask for it back but I shouldn't worry about it. Few days later I recieved a new one. Now that is what I call SSS (Supply, Service and support). If you trust your product you will SS it. I was very impressed. This time I took my time and followed the instructions to the letter and bingo!!! it worked. I am very happy, as my Galaxy Note 3 is not only expensive but protected, you cannot even notice the screen protector is there, it is that good. To be honnest after I botched the first one I went to the local shops to but a protector, the one I paid for did not cover the whole screen, just wasted my money. I was happy to receive a replacement from Expert Shield. Thank youuuuuuuu!!! Because of the experience I will look for your other products, knowing fully well that you will SSS it.
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TOP 500 REVIEWERon 14 July 2014
Not my first expert shield, and will not be my last. As long as they keep delivering this type of quality protector, I will look no further. It's easy to apply and just looks and feels great. Even though the S5 has gorilla glass, I still wanted this just in case I decide to sell the handset later down the line. You won't even notice it's there.
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on 12 December 2017
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on 14 November 2012
The screen protector was received very quickly and was well packaged in stiff card. It takes a bit of effort and concentration to put on, but once it's on it has a nice feel to the touch and looks like it provides good protection. As the phone has a rounded edge, you tend to get two types of screen protector - one that curves around the edge and one that stops short of it. This one stops short, so it stays down (the ones that curve around risk coming unstuck). The phone also has a soft plastic case on the rear which wraps around the rounded edges, so everything is covered between them.
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on 2 March 2014
By far the best screen protector out there. Had mine on over a year now and no problems!! Brilliant !!
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on 6 March 2012
This screen protector is packaged very well in a card package instead of wrapped within an envelope. It comes with easily the best microfibre cloth I've received from any of my past screen protectors (so much so I tuck it into my case); it's fairly big, thick and great at picking up dust. It also comes with a pleasant compliments card which also offers good advice on how to apply the screen protector and even how to correct any errors made with helpful tips.

I followed the advice on the card and used my bathroom after someone had a shower to take advantage of the steamy atmosphere settling the dust. I attempted to align the protector after having removed the first layer ('Step 1' layer) and it was very difficult to see how the whole thing was going to line up while trying not to press the foil down. Naturally, constantly applying and re-applying the protector only invites chances for dust to settle on the screen and/or stick to the underside of the foil. Unfortunately that did happen when I did finally apply the protector and so an air bubble formed.

I emailed Expertshield to mention this, in light of their guarantee of no air bubbles, and the owner Ed Tyson replied himself. He gave me some more tips, including one I didn't know about which was the sticky tape trick which can remove the trapped dust and the most helpful tip (which unfortunately wasn't on the card) - to only peel off 1/3rd of the 'Step 1' layer and align that first, before chasing it down the screen with a card (i.e. do NOT discard the whole layer before aligning it). He also sent out a new Expertshield protector immediately free-of-charge.

There was no hint of frustration or ambivalence on his part; he was genuinely trying to help out one of his customers and did so without being prompted (in my email I did not ask for a replacement, I just wanted advice on how to reapply it). I was very very impressed with the service and his personal efforts to be honest.

The replacement arrived only 2 working days after. This time I made sure the bathroom was even steamier, I used latex gloves (it can be fiddly to handle the screen protector without accidentally using your fingers and fingerprints are a nightmare), I had sticky tape, and I only removed 1/3rd of the first layer before working down the screen with a card. Much easier to align and it worked perfectly with no air bubbles at all. The second layer is a bit tricky to take off without also removing the protector itself (sandwiched between the two external layers) so make sure you apply pressure near the top of it when removing the final layer.

All in all, worked wonders and I didn't need isopropyl disinfectant or special microfibre cloths or using a 'wet application' as some others seem to require. Also, the protector fits perfectly, which is relevant because the Galaxy Nexus' screen is curved and I have tried other protectors that do not sit properly on the bottom of the screen.

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on 11 October 2013
I bought my first ExpertShield screen protector about a year ago, for the original Galaxy Note. When I upgraded my phone to the Note 3, the first thing I did was order the compatible ExpertShield - I was in no doubt that I NEEDED one! These screen protectors are SUPERB.

Now, please don't make the mistake of thinking that this is any old screen protector. It isn't. And if you want a screen protector that you can apply in two minutes flat, this isn't for you. It takes time, and rewards patience. But if you're prepared to READ THE INSTRUCTIONS and take your time applying the protector, then you'll be able to forget about it ever after and you'll KNOW that your precious screen is safe for as long as you have your phone. And you'll have to look REALLY closely to see that you're using a screen protector at all - it's THAT invisible.

My tip is to do what the instructions say and apply the protector in a steamy room. Don't fret too much about getting all the bubbles out to start with, just make sure the protector is in the right position on the screen and then remove the top layer. Then, if you have bubbles or dust trapped, pop some sticky tape "handles" on the screen protector (at the corners is easiest) - fold the tape over at either end so you can remove it without lifting the protector. Wrap sticky tape around your index finger, sticky side facing out, so that there is NO chance of you touching your skin onto the underside of the protector. Using the tape "handles", lift the edge of the protector to reveal any dust that has got trapped underneath and, using your sticky-taped finger, dab the dust away from the screen and / or underside of the protector. You'll be able to tell when it's dust-free, as the protector will go back down onto the screen and go invisible. It's worth taking your time over this, get every last bit of dust off the screen and protector - time taken here saves you time in the future re-fitting and you'll be so pleased with the finished result!

I'm sitting here looking at my Note 3 now and I can honestly say it looks perfect! If I look VERY closely around the menu button and the speaker and front facing camera, I can just about see the edge of the ExoertShield, but unless I do that, it just looks like the beautiful screen itself. And not a bubble in sight!
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on 27 October 2013
I've waited a couple of weeks before writing this to provide a thorough evaluation. Prior to buying this, I've used a few protectors on a number of different devices, and this is certainly among the best in quality. It's incredibly smooth and low friction to the touch, and a good feel. It also seems pretty resistant to scratches, although that's not something I've tested much. It's not exactly the size of the screen, and mine is attached a little wonky, but that can also be a blessing as getting a perfectly cut protector to fit a screen perfectly without overlapping the screen edge will require super-human plastic-placement skills.

However, there are a couple of points of the description that I consider a bit misleading. Firstly -
"Your Expert Shield comes with a no bubble guarantee."

Well, every protector, including 50p ones and 'free with your new case' ones are bubble free as long as you don't have dust under it. But that is EXTREMELY HARD TO ACHIEVE and this protector is no better. I fixed it in a steamy bathroom on a brand new phone without anything having touched the screen, and *still* dust found its way between screen and protector. It took a lot of faff to remove the dust with tape. Advice on the packaging is great in theory but nothing like as easy as suggested. eg. "If there's some dust, lift the corner by the sticker and remove the dust with tape." Lifting the corner with the tape lifted most of the protector off and attracted even more dust underneath!

As the whole dust issue is more about where you apply the protector than what it's made of (they're all a variation on the same theme), I'm not convinced it's fair to claim bubble free - that's down to your skills and preparation, not the screen protector. As it is, after 15+ minutes of affixing, I had one tiny piece of dust I gave up on, but it doesn't show at all.

Secondly -
"Your Expert Shield also comes with a no scratch guarantee."
It does seem pretty resistant. There aren't any micro-scratches present from use. However, I keep my phone in a wallet case with my cards and cash. On my old phone, there was a lot of scratching where the credit card edge touched the screen. This Expert Shield protector doesn't scratch as readily, but is showing tiny scratches in the corner. The real solution is to file down the edges of the card so they aren't so sharp.

But what this means is, though the protector is great, is it really worth the extra money? It's no easier to put on than any other protector, and any cheaper protector would be just as good in my wallet as long as I take the edge off the cards. If you keep your phone loose in your pocket, the extra scratch resistance may be worth it.
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