Top positive review
7 people found this helpful
on 23 May 2013
Not usually one for self-help books, I was nonetheless intrigued by this. As an employer, directly responsible for teams of staff, it can be difficult to know how to deal with people who are making themselves awkward, so this looked promising.
The authors describe 4 main motivators driving people's behaviours, and paint examples of when this behaviour becomes extreme ("the tank", "the meddler" etc). It is quite scary to recognise one's own past behaviours in the descriptions they give, but also very useful! They look at how to recognise these behaviours and the motivation behind them. They go on to cover ways of dealing with these challenges day to day.
It is rather annoyingly American, and rather formulaic in the use of named cariacatures to illustrate the behaviours. Despite this it is an easy read, and you do not find yourself struggling through pages of turgid psychology.
For me, two useful things have resulted from reading this. 1: I have been able, already on several occasions, to respond more appropriately to colleagues and staff throwing wobblies. 2: I have recognised some of these traits in myself, which has allowed me to suppress behaviours less conducive to happy working relationships.