Top critical review
Great sound if you can get it to work
on 20 September 2016
Firstly, the positive: the sound. Unexpectedly from a mainstream speaker manufacturer, when listening to music the trebles are extremely crisp, the mids are clearly defined and the bass is controlled and tight. Very nicely balanced sound, and even the gimmicky "Live audio" actually adds a decent amount of depth to the sound.
However, from day 1 I've had many a problem with this speaker and literally no support. There's a horrendous amount of white noise that is present at all volumes, though it's less noticeable at higher volumes. If you want to listen to music quietly at night, forget about it.
The connectivity is also extremely temperamental, with the connection process being distinctly average. Pairing is relatively fast, however the device recognition and automatic output selection is very patchy across all of mine and my friends devices (a few macs, windows laptops and phones- iOS and android). The speaker will often connect but not output audio until manually selected despite saving as a default option - a firmware issue may be at hand, as the default selection does not save once the device disconnects, and you will have to go through the process again.
I could have almost forgiven the connectivity issue due to the sound, however after a few months, the audio randomly started skipping in and out over bluetooth. Tried everything to get it working properly, but after a year now, I am surprised if it functions properly for more than 10 minutes. The jawbone support team offers nothing apart from the suggestion to "pair the device again" or "update the firmware", despite the latest firmware being almost a year old now.
I wanted to love this, I really did. It's so pretty and the sound is uncommonly good when it actually works. However, reality set in pretty quickly and harshly. The body, though seemingly robust, scratches and dents ridiculously easily, the white noise is too damn much, and the connectivity makes it impossible to use for any prolonged period of time. Unfortunately, this was just a huge waste of money and so disappointing as my expectations were high. This should not be marketed as a premium device in any universe; the suggested retail price is just criminal for such a shabby piece of kit.