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WiFi? Not on my network. Rubbish! - SEE UPDATED COMMENTS
on 24 January 2015
I want to update the review I wrote from the end of my tether yesterday on this product and which I'll leave on at the foot of these new comments:
UPDATE: Following on from yesterday, I took up some very helpful suggestions from other reviewers and did eventually and thankfully manage to connect the product to my network. It helped also downloading a couple of HP printing apps to my phone and tablet.
The most useful tip was to ditch the CD installation altogether and connect the printer to my network by pressing its WiFi button and the WPS button on my router. They found each other within a few minutes and, so, the printer now appears on my network. Very simple, really.
The supporting documentation, sparse as it is, suggested that I needed to go through the CD installation after the so called HP Smartinstall (which was supposed to kick off automatically when the printer was USB-cable-connected to the netbook) turned out to be non-existent.
So, anyway, thus far, I have been able to print documents from my iPhone 4s and my Google Nexus 7 but, when sending them from my netbook, the printing process takes much longer. I assume that can be sorted out and will persevere. The interesting thing for me is that I had to rely on what others had written about their experience; the docs that came with the printer really didn't help at all.
The print quality is very good and printing from the phone and tablet has been pretty well instantaneous and has been successful sending the documents from upstairs to the printer in my office at the other end of the house.
By the way, I have still not been able to get past the part in the CD installation when I am asked to connect the printer to the netbook. It just doesn't work and, as a result, I have no supporting software installed from the CD other than a folder with a set of hyperlinks to HP shopping online. Maybe I was unlucky and got a faulty CD.
However, with grateful thanks to other contributors, I do now have a functioning printer which does the job I require of it.
Had the product information been more helpful and had it not led me down several frustrating and time-wasting paths, I'd probably feel justified in giving four or even five stars. But the irritation and annoyance caused unnecessarily by the poor supporting info means it now gets 3 stars from me which is a vast improvement on yesterday's solitary star.
ORIGINAL COMMENT: I have a perfectly functioning wireless network on which I have used a number of wireless printers over the past few years. I know my way around and have installed at least three previous printers on my network without a problem - usually within minutes of unpacking the printers.
Contrary to expectations, this printer does not come with a so-called Smartinstall program built in. It does not appear in the My Computer window and fails utterly to set up for wifi. I am totally frustrated with it after four hours of switching things on and off, unplugging, re-pliugging, installing, consulting with HP FAQs etc.. You have to use the accompanying CD but it only takes you so far. It does not install properly as a wifi printer.
It prints: yes, but only via the USB connection which proves it is connected to my netbook. However, during the CD installation process, there comes a point when I am asked to connect the printer to the netbook via the USB cable (see picture). At this point, I do so again and again and again and it sticks on telling me that it is 'waiting for you to connect the product'. Useless, bloody useless! I am not techy but I am also not an idiot.Can anyone suggest what to do?
The on-CD manual is no help because it assumes the installation program will automatically go beyond the 'waiting for you to connect the product' bit when you connect the printer via the USB: BUT IT DOESN'T!!!