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on 16 September 2012
I was confused with all the ITIL jargon that the official ITIL manuals try to convey, this books simplifies the whole process. It provides an excellent introduction into ITIL. The author gives some tips along the way and a whole host of websites that you can browse to further your understanding of ITIL. Suddenly the official books don't look so daunting!

Excellent price considering the official manuals will set you back in excess of £200. The author does recommend you buy the official manuals (get your company to pay for them!).
3 people found this helpful
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on 27 May 2017
Very readable. A good in-depth explanation of the principles and the elements of ITIL, expressed in terms of how they would be applied to work situations - what actions you would take to apply these principles and fulfil the roles and responsibilities which ITIL sets out.
One person found this helpful
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on 14 June 2016
This is a good book for an overview. It doesn't go into enough detail to pass your intermediate exams, but it's good as an introduction and to set the scene in your head. It's very easy to read and isn't quite as dry and boring as some other ITIL books.
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VINE VOICEon 21 March 2013
I have the official ITIL books but this is an easier read. It uses a lot of the official diagrams for key points so you know its genuine information, but the explanations are more "user friendly". It doesn't have the sample exam questions that the official books do so you probably need both if you intend doing the foundation exam.
2 people found this helpful
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on 2 April 2016
Bought this as I was new to IT and had undertaken ITIL exams. It helped me get a good overview of the framework very quickly. It's simply explained (as these books aim to do) and made it easier for me to transition into a new role. Recommended.
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on 30 May 2018
A clear and simple explanation of a complex subject. It obviously worked as I passed my exam. The only thing missing are direct quotes from AXELOS on the definitions of subjects, which you need to know for the exam.
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on 22 July 2013
I purchased this book initially and followed it up with 'Passing your ITIL foundation exam'. The ITIL for Dummies book is an extremely pleasant and highly detailed and informative read. I can't recommend it enough, a definite recommendation if you're new to ITIL or just want to fill in a few gaps without being bored to death.
One person found this helpful
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on 24 March 2017
This book helped me to pass the exam. You may need a bit more than just this book but its a decent start and introduction.
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on 27 February 2018
ok
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on 26 December 2015
Very helpful. You only need to read the first three fpchapters to tpget the gist, which is good for non-technical people like me
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