Top positive review
3 people found this helpful
Hits the spot
on 16 September 2012
I was confused with all the ITIL jargon that the official ITIL manuals try to convey, this books simplifies the whole process. It provides an excellent introduction into ITIL. The author gives some tips along the way and a whole host of websites that you can browse to further your understanding of ITIL. Suddenly the official books don't look so daunting!
Excellent price considering the official manuals will set you back in excess of £200. The author does recommend you buy the official manuals (get your company to pay for them!).