Top critical review
37 people found this helpful
Good value but could be better
on 28 October 2012
I bought two of these as I liked the sound of them and they offered a good setup for a competitive price. My model is the Intel i3 processor one.
These would have had 5 stars but lost one for hard drive problems and another for CD/DVD drive problems.
The first PC to arrive was amazing, not just quiet but silent, easy to set up and use. This was really really silent, important to me as both are in the living room and our 8yr. old ones were becoming very noisy. The first PC was a no brainer 5 stars.
The second one arrived but had a clicking hard drive which means it is about to die, see youtube and type in 'Hard Drive Click of Death Explanation and Live Demonstration' for an excellent explanation. I did a check disc and found a bad sector but this didn't fix it. The Hitachi 630 hard drive also made a humming noise due to a bad bearinng in the drive.
All quite a difference from the first one.
I contacted Medion but they wanted the whole PC shipped for repair, I didn't like the idea of being without one for three weeks or more so asked them to send a replacement drive and I would have it fitted. They refused so I reluctantly returned the PC to Amazon angry that they were having to deal with it although it was not their fault. Amazon offered to send me a hard drive to replace the faulty one which was why they get extra points for quick thinking, sadly the drive would have needed setting up and I would have voided the warranty.
So a replacement PC arrived with no clicking from the hard drive but still making a humming noise. I was past caring so can live with this as some other PCs do it. As the PC was working and did not cost a lot I decided to open it up and put the drive on rubber mountings which has greatly reduced the humming. It no no longer makes the desk vibrate but will have a shorter life as the bearing will wear out faster than normal. No problem with voided warranty as I can't go through returning a PC again.
All was going well then I tried to load my CDs to windows media player as we mostly listen to music via the PC.
The CD/DVD drive was a Samsung 216AB model, long out of production so what are they doing in our new PCs I thought. Must have found a box of them behind the Sofa ?
Sadly this was set up with Windows drivers from 2006 so very old. Samsungodd (Samsung's site for old product drivers)had newer firmware but it wouldn't load. Samsung and their outsourced support group were beyond useless and provided no help at all.
The problem is it only plays some CDs, from a boxed set of 10 it played 6 but the other 4 were 'stuttering' which is a known problem with the216AB drive. Both PCs have the same problem, mostly but not always with the same CDs.
I had hoped a firm/software upgrade for the exact model would fix it but neither Samsung or Medion can provide one.
Medion have offered to send me a replacement Samsung drive(only one mind you)but at least it is current so will have an install CD and so hopefully will work.
Small problem is they will only send it to the UK but I am in France. Apparently Medion, despite having a French branch can't send it here. Amazon can send things here but too difficult for some obviously.
We bought these from Amazon UK as we wanted a UK keyboard and Windows version and boy are we glad we did. At least you can rely on Amazon to sort out problems with minimum fuss. It has been a month of stress dealing with others (Samsung mainly) just to get a working PC.
In summary, Amazon support 11 out of 10 as they went above and beyond. Medion 6 out of 10 for trying but no proper solution. Samsung -1 out of 10 for not trying at all.
Would I recommend these PCs, yes as they are good value but be sure to check which hard drive especially and also the CD/DVD drive fitted and then see if they have any issues. If not shown ask Medion before buying.
My advice to Medion would be to spend another £20 and fit better drives to the PCs to avoid this, I would happily have paid another £20 for a better product.
Almost all PC are just assembled from other manufacturers parts so the quality of the PC is dependant on the quality of the parts used. These are very good only let down by a humming hard drive, out of three PCs, one silent and two with Hitachi out of balance discs / dodgy bearings.
I would imagine the CD/DVD issue will be resolved when they run out of old units.
I am still sorting things out with Medion and will update this with any positive results as I feel they deserve it as they are trying to resolve the issues.
Edited 09/11/12 with this update.
Medion have sent one replacement CD/DVD drive to a friend in the UK who is sending it on, so I will soon be able to transfer my CDs to at least one pc, I hope. They missed or ignored the numerous hints that I have two non functional out of date drives.
I gave up on the hard drive issue as the PCs weren't that expensive and bought a relacement drive myself (thanks for offering Amazon but it is not your fault so I will pay). I could have pushed for a better drive from Medion but life is too short and the PC is not that expensive.
I still think they are good value, as long as you don't place them on a surface that transmits vibration. I am sure the PC will be outdated before the hard drive would have failed anyway.
So I would say to buy one with the above comments to bear in mind.
*Check that the components are current and still in production.
*Don't accept a 'humming' hard drive if it is your only PC and you have no external drive as backup. If you touch the case and feel (and can hear) a significant vibration, return the PC for a replacement until you get a good one.