Top critical review
20 people found this helpful
Good product, poor customer service
on 14 January 2013
Having purchased the LED TV last July we have been generally very happy with its performance, however, we have suffered a problem with the HDMI ports that has exposed serious weaknesses in the LG customer service.
The issue we have had is that the HDMI ports do not connect, this was only exposed later in the life of the unit when we finally upgraded older equipment to use these ports. When we spoke to LG customer service they were surprised we could not use other equipment to test these ports (even surprised that we only had a single TV). We finally found a way to test the new DVD player and LG accepted the TV was at fault, at this point they told us that we could either get a replacement TV (which turned out to be a proposed refurbished model not new) or will take our TV away for up to 28 days. A follow up call clarified that they would not provided a refurbished TV after all (no idea where this came from) but the TV would be repaired, when challenged on if a temporary unit will be provided they said that was not their policy and until they knew what had failed no commitment would be made on the repair time.
1. Slim bezel round the screen gives a smaller unit and much more attractive
2. Easy to set up
3. Clear picture with excellent picture wizzard
1. Sounds could be more powerful
2. LG customer service is inconsistent and weak
Love the unit but would not recommend it to anyone due to the poor and inconsistent LG customer service.