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Not a lifetime warranty
on 12 September 2016
Having owned one of these cases for the past 4 years or so, I decided that I would make a claim against Snugg's "Lifetime Warranty" statement that is boldly emblazoned across the product description. The faults that I was claiming against were:
1. The elastic handle has failed and lost its elasticity and does not grip my hand so the handle is defective.
2. The stitching has failed in a couple of places and the plastic faux leather is coming away.
3. The plastic faux leather is peeling away from the case and flaking off in places
4. The case no longer turns the iPad on or off when opening or closing the case.
I wrote to Snugg asking them for clarification on the terms and conditions of their lifetime warranty. I am aware of what ware and tear is, however the failures are preventing the case from functioning on some of the key points for which I purchased the product.
Amongst the responses the latest has confirmed that basically this is not a lifetime warranty but just a short term warranty that is no different from what you would expect when buying any product. The response to my query was as follows:
"There are several attributing factors to what manufacturing issues include
It is dependent on time frame and if you do get a case with a manufacturing issue then it will usually show within the first 3 months of use, it is of course also based on our own judgement when images and additional information is sent to us
A general overview of a manufacturing issue is
Case cracking / breaking within the first couple of months of purchase
Fraying (early on)
All members of the TheSnugg team use Snugg products for all personal devices and so have an in depth knowledge of how and what happens to these cases "
The product as a whole has protected my iPad well over the past few years. I am not slating the product for what it is or for how it has lasted. It functioned well within a period I would have been happy with. My frustration is against their lifetime warranty advertising which is clearly something that they are not prepared to stand by when it comes to a claim.