Top positive review
10 people found this helpful
on 19 April 2012
This warranty is only valid for Kindles purchased in the last 30 days. After purchase you'll get confirmation
through email and post, the first time i purchased a warranty from Squaretrade i also got a phone call from a
nice customer service rep who just went over some basic info - it was unneeded but not unpleasant or anything.
Once the certificate of insurance is in your hand the warranty period begins. For mechanical issues the
first year is covered by Amazon, and the next 2 by Squaretrade. For accidents, Squaretrade cover the 3 years.
Squaretrade say that you're entitled to unlimited repairs and replacements, but the small print for this warranty
states that you're only eligible for 3 Kindle replacements, once you reach number 3 your policy ends immediately.
For mechanical breakdown and accidental damage the policy is quite simple, but for theft you'll need to follow some
rules. If your Kindle is stolen you must inform Squaretrade within 48hrs and have a valid police crime number. If
you fail to notify them within 48hrs they can decide not to cover you. The main exclusions against theft are if it
was from within a vehicle or on public transport, or a property where forced entry did not occur. Keep this in mind.
The policy comes with a "Cancel Anytime" option too. Within the first 90 days you can get all of your money back
if you haven't claimed, after that period your entitled to a refund for the remainder of the warranty, e.g if
you used 1.5 years but decide you don't want it any more Squaretrade will refund you 50% of the purchase price.
The warranty is valid worldwide wherever you use your Kindle but replacements can only be sent to the UK, so if you
decide to move abroad you might want to transfer the warranty to someone else and sell your Kindle, it's free to transfer.
I have only needed a replacement once since i took out the Squaretrade warranty and the process was painless. After
calling & explaining what happened, the customer service rep politely explained everything and informed me that a
replacement would be sent out immediately. I received it within 2 days and returned the damaged one back free of charge.
This does exactly what it says and is good to have for peace of mind, especially if your always taking your Kindle with
you. The claims process really is painless and everything from Squaretrade's customer service to delivery is great.